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Airbnb and Sompo to offer 24-hour support in Japan

Airbnb and Sompo to offer 24-hour support in Japan
NIKKEI — DEC 21
Airbnb and Sompo Japan Nipponkoa Insurance are teaming up to provide services meant to defuse trouble with home sharing in Japan, where many residents worry about problems with guests.

This will be the first collaboration with a Japanese insurer for the U.S-based tech company, which, like ride-hailing service Uber, has hit speed bumps entering Japan.

As part of the partnership, Sompo Holdings unit Prime Assistance will operate a 24-hour call center for Airbnb hosts and guests to respond to complaints about problems with their rooms, noise and garbage. Service personnel will be dispatched if necessary to prevent any situations from worsening.

This service is already being tested in some areas before it will be scaled up. Starting in January, the call center will also provide directions to properties for guests.

In addition, the two companies will jointly develop insurance products. Airbnb currently offers universal compensation insurance to all hosts, but Sompo Japan hopes to use the platform’s knowledge to develop more specialized policies.  Read More

Help Home Sharers in Japan

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About kintaro63 (140 Articles)
Writer and teacher in Japan

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